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Overview

The Communication Skills for Business (CSB) program is one of the newest certification programs offered through Certiport and now includes the Professional Communication certification and the English for IT certification. Whether verbal (oral or written) communication or nonverbal communication the ability to communicate effectively is a critical skill that all candidates should possess. In every industry, there is a gap between the English skills required and the English language skills that employees have. Also, in today’s workplace, communication skills are consistently one of the top skills employers are looking for and developing these skills can give candidates a big edge on the competition.
The CSB certifications are built to validate that candidates entering the workforce understand key communication principles and possess the skills that are necessary to be effective in a work environment.

Impact of CSB

  • For students/candidates, Communication Skills for Business certifications are resume builders and help students/candidates become more employable.
  • For educators, the Communication Skills for Business ready-made, self-scoring exams save instructors’ time by using the certification exams as class exams, mid-terms or final exams.
  • For workforce education, the Communication Skills for Business program increases job placement rates and stabilizes/increases funding options.
  • For corporations, the Communication Skills for Business program provides job skill enhancement for employees and saves money by not having poor communications.

Why should job candidates seek CSB Certification?

Poor communication is very expensive for companies. Studies have been done that estimate businesses with 100 employees lose an average of $420,000 per year due to poor communication between employees. The cost goes up based on the number of employees.2 The CSB certifications give job candidates the proof they understand good communication and have the skills needed to be effective and efficient in their jobs, while saving the company money by not communicating poorly.

Professional Communication Exam

The Communication Skills for Business (CSB) Professional Communication exam validate that candidates
entering the workforce understand key communication principles and skills that are necessary to be effective
in a work environment. While the key skill being measured is communication, the nature of this exam will
also help students with the other 3 of “the 4 C’s”:

  • Critical Thinking – which will happen as they think through how to effectively communicate
  • Collaboration – which will stem from effectively communicating with others
  • Creativity – which is required to present appealing communications

The CSB Professional Communication exam is a box exam with innovative selected response options. The
core concepts include professional communication skills; effective verbal, nonverbal and listening skills;
creating business deliverables; effectively delivering a message; receiving communications; and analyzing
communication scenarios. When a question deals with visual communications, there are corresponding
visuals to illustrate. Same for written communications.
It is a 50-minute exam with approximately 35-50 questions. An individual preparing to take this exam should
have approximately 150 hours of instruction and hands-on experience in formal communication theory and
practice.